Refund policy
LumaPocket™
Last updated: 1 February, 2026
1. Overview
At LumaPocket™, we aim to ensure customer satisfaction while complying with UK consumer protection laws.
This Refund Policy explains your rights regarding returns, refunds, and exchanges.
2. 30-Day Return Window
You have 30 days from the date of delivery to request a return.
To be eligible:
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The item must be unused and in original condition.
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All original packaging and accessories must be included.
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Proof of purchase is required.
3. Change of Mind Returns
Under UK Consumer Contracts Regulations, customers may return products within 14 days of delivery for any reason.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. Faulty or Damaged Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Provide photos or video evidence
We will offer:
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Replacement, or
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Full refund, including shipping costs.
5. Non-Returnable Situations
Returns may be refused if:
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The item shows signs of misuse or damage caused by the customer.
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Items are returned without prior authorization.
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The return window has expired.
6. Refund Process
Once your return is received and inspected:
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Refunds are approved within 5 business days
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Funds are returned to the original payment method
Processing times may vary depending on your bank or payment provider.
7. Order Cancellations
Orders may be cancelled before shipment.
If an order has already been processed or dispatched, cancellation may not be possible and standard return procedures apply.
8. Shipping Costs
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Original shipping costs are non-refundable unless the item is faulty or incorrect.
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Customers are responsible for return shipping unless required otherwise by law.
9. Late or Missing Refunds
If you have not received your refund:
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Check your bank account.
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Contact your payment provider.
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Contact us at the email below.
10. Contact Us
For returns or refund requests:
LumaPocket™ Support
Email: support.lumapocket@gmail.com