Shipping policy


LumaPocket™

Last updated: 1 February, 2026

1. Overview

This Shipping Policy outlines how orders placed with LumaPocket™ are processed, shipped, and delivered.

We aim to provide clear delivery expectations and transparent communication throughout the shipping process.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Processing includes:

  • Order verification

  • Quality checks

  • Packaging and dispatch preparation

Orders are not processed on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

3. Shipping Destinations

We currently ship to:

  • United Kingdom

Additional regions may be added in the future.

4. Delivery Time Estimates

Estimated delivery times after dispatch:

United Kingdom:
5–10 business days

Delivery times are estimates only and may vary depending on courier operations and external factors.

5. Shipping Costs

We proudly offer:

✅ Free Tracked UK Shipping on all orders

There are no additional delivery charges at checkout unless otherwise stated.

6. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow 2–5 days for tracking updates to appear after dispatch.

7. Shipping Delays

While we work closely with our logistics partners, delays may occasionally occur due to:

  • Courier service disruptions

  • Weather conditions

  • Customs or logistics processing

  • High seasonal demand

LumaPocket™ is not responsible for delays outside our control, but we will always assist customers in tracking and resolving delivery issues.

8. Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided:

  • Contact us immediately at support@lumapocket.com.

  • Address changes cannot be guaranteed once processing has begun.

Orders returned due to incorrect addresses may require additional shipping fees for redelivery.

9. Lost or Stolen Packages

If tracking confirms delivery but the package cannot be located:

  • Please check with neighbours or your local delivery office.

  • Contact us within 7 days of delivery confirmation.

We will work with the courier to investigate and assist where possible.

10. Split Shipments

In some cases, items may be shipped separately depending on warehouse availability or logistics optimisation. Customers will receive tracking details for each shipment where applicable.

11. Damaged Deliveries

If your order arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Provide clear photos of the product and packaging.

We will arrange a replacement or refund in accordance with our Refund Policy.

12. Contact Information

For shipping-related questions:

LumaPocket™ Support
Email: support.lumapocket@gmail.com